I frequently go to the Stripes website and read the Letters to the Editor section just to get a feel for what sort of things our troops are thinking and talking about. A few weeks ago, some of the people serving in Iraq started writing about the visits that celebrities make in Iraq and Afghanistan. Mostly, they were complaining that the contractors that are working there with them get in the front of the line to receive "goodies" that the celebrities bring along with them. For example, a pro baseball player might bring along some ball caps from his team. The chief complaint was that these should be reserved for the troops. In any case, there are almost daily letters in the pages of Stripes from our troops and from the contractors. Most, but not all, of the letters from the troops complain about civilian contractors. On the flip side, most, but not all, of the letters from the contractors point out the valuable services they provide for the troops.
Reading this has reminded me of a few of the experiences that I have had working alongside civilians while I was in the navy. Most of the people that I worked with on the waterfront were pretty good people, particularly while I was at Trident Refit Facility, Bangor (prior to the conversion to NRMD).
In fact, the only really bad experiences that I had were with civilians working in Personnel Support. When I transferred to Bangor, I had only 18 months or so remaining on my enlistment contract. My experience on my first boat had turned me against the navy and I was definitely looking forward to getting out of the club. Although my experiences on my second boat later changed my mind about the navy, my first day on Bangor only served to reinforce the anti-navy feelings that had been nurtured in me during my first sea tour.
The first person on the base that I talked to was a civilian at PSD. I sat down at his desk and he handed me a pile of paperwork and a pen and pointed to a table across the room for me to sit at and fill it out. Not a "Hello" or "Welcome Aboard", just a stack of papers, a pen, and a finger extended across the room. While I was filling out paperwork, I came across one that was a voluntary extension of service. I did not fill this out. I finished all of the other papers and took them back to him. He thumbed through them and noticed that I had not willingly signed away another 6 months of my life.
He put the voluntary extension in front of me and told me that I needed to fill this out. Those were the first words that he spoke to me. I refused. He said I can't refuse because I had accepted orders that required a 24 month commitment. I said I won't do it. He said I had to. I said that he wanted me to fill out a voluntary extension and that if I HAD to fill it out, it was INVOLUNTARY.
Next, he threatened to send me back to my previous command. I told him to go ahead and do that if he wanted to. Of course, I knew at the time that I had been one of the last five people to leave my last boat after we decommissioned it. I didn't think he would be successful in sending me back. I was right. He contacted me a few weeks later and told me that he would send me to another fast attack. I told him to go ahead and do that if he wanted to. In the end, I was assigned to the Trident submarine that I was supposed to be assigned to and no mention of an extension of service came up until more than a year later, when I decided to reenlist.
This left me with a pretty bad feeling about civilians working in support roles. Another bad one that happened at Bangor was actually just a few weeks before the one that I just described. I was on the crew that accompanied the boat that we had decommissioned from Mare Island Naval Shipyard to Puget Sound Naval Shipyard. No facilities were available for us to sleep that evening so we were taken out to Bangor to get put up in the barracks there.
We got there at about 11 p.m. with strict orders to be checked out of the room and waiting for the COB at 5 a.m. to take us to PSNS in the morning. I went to my room, put the sheets on the bed and slept until about 4 a.m. Then I got up, took a shower, shaved, got dressed and went to check out of the room. The room that I had been put up in was occupied by a sailor that was permanently stationed at Bangor and it was pretty dirty. Toilet and shower were filthy, junk laying all over the room, big dust-bunnies lurking in the corners, and generally dirty. When I went to check out, they took my information and asked me to have a seat, along with all of the other sailors from my boat. They came back in a few minutes with a large list of items that we needed to complete before we could check out. My list included scrubbing the toilet, scrubbing the shower, sweeping and waxing the deck, cleaning up all the junk the other guy left in the room, making his rack with clean sheets, and other stuff to bring the room up to satisfactory conditions. All of the guys from my boat were given similar lists.
We wasted about two hours that morning arguing with the clerks working at the desk. Our thoughts were that we had spent less than six hours in the rooms and they could kiss our collective asses if they thought we were going to do their cleaning for them. Our COB came in and gave us some support, but it was not enough to release us. After we were about two hours late to the boat at PSNS, the Captain came in, found out what was going on, and extricated us from the situation.
Several years later, I found the support to be much better. When I checked into a boat at Pearl Harbor, a civilian clerk was fantastic. Minimal paperwork, friendly attitude, calls to the barracks to ensure that I was put up in the barracks, information about the area and off-base housing, and no pay problems. I don't know if I was just unlucky the first time, if the difference between me being an E-5 and E-6 was that big (I doubt it as E-6 is nothing special), or just that customer service was being taken much more seriously.
In the end, I am generally supportive of civilian in support positions. I just want them to remember that a civilian doesn't outrank a military member, no matter how low on the totem pole that enlisted guy is. I want them to treat military members with respect and would expect the military members to reciprocate.
Reading this has reminded me of a few of the experiences that I have had working alongside civilians while I was in the navy. Most of the people that I worked with on the waterfront were pretty good people, particularly while I was at Trident Refit Facility, Bangor (prior to the conversion to NRMD).
In fact, the only really bad experiences that I had were with civilians working in Personnel Support. When I transferred to Bangor, I had only 18 months or so remaining on my enlistment contract. My experience on my first boat had turned me against the navy and I was definitely looking forward to getting out of the club. Although my experiences on my second boat later changed my mind about the navy, my first day on Bangor only served to reinforce the anti-navy feelings that had been nurtured in me during my first sea tour.
The first person on the base that I talked to was a civilian at PSD. I sat down at his desk and he handed me a pile of paperwork and a pen and pointed to a table across the room for me to sit at and fill it out. Not a "Hello" or "Welcome Aboard", just a stack of papers, a pen, and a finger extended across the room. While I was filling out paperwork, I came across one that was a voluntary extension of service. I did not fill this out. I finished all of the other papers and took them back to him. He thumbed through them and noticed that I had not willingly signed away another 6 months of my life.
He put the voluntary extension in front of me and told me that I needed to fill this out. Those were the first words that he spoke to me. I refused. He said I can't refuse because I had accepted orders that required a 24 month commitment. I said I won't do it. He said I had to. I said that he wanted me to fill out a voluntary extension and that if I HAD to fill it out, it was INVOLUNTARY.
Next, he threatened to send me back to my previous command. I told him to go ahead and do that if he wanted to. Of course, I knew at the time that I had been one of the last five people to leave my last boat after we decommissioned it. I didn't think he would be successful in sending me back. I was right. He contacted me a few weeks later and told me that he would send me to another fast attack. I told him to go ahead and do that if he wanted to. In the end, I was assigned to the Trident submarine that I was supposed to be assigned to and no mention of an extension of service came up until more than a year later, when I decided to reenlist.
This left me with a pretty bad feeling about civilians working in support roles. Another bad one that happened at Bangor was actually just a few weeks before the one that I just described. I was on the crew that accompanied the boat that we had decommissioned from Mare Island Naval Shipyard to Puget Sound Naval Shipyard. No facilities were available for us to sleep that evening so we were taken out to Bangor to get put up in the barracks there.
We got there at about 11 p.m. with strict orders to be checked out of the room and waiting for the COB at 5 a.m. to take us to PSNS in the morning. I went to my room, put the sheets on the bed and slept until about 4 a.m. Then I got up, took a shower, shaved, got dressed and went to check out of the room. The room that I had been put up in was occupied by a sailor that was permanently stationed at Bangor and it was pretty dirty. Toilet and shower were filthy, junk laying all over the room, big dust-bunnies lurking in the corners, and generally dirty. When I went to check out, they took my information and asked me to have a seat, along with all of the other sailors from my boat. They came back in a few minutes with a large list of items that we needed to complete before we could check out. My list included scrubbing the toilet, scrubbing the shower, sweeping and waxing the deck, cleaning up all the junk the other guy left in the room, making his rack with clean sheets, and other stuff to bring the room up to satisfactory conditions. All of the guys from my boat were given similar lists.
We wasted about two hours that morning arguing with the clerks working at the desk. Our thoughts were that we had spent less than six hours in the rooms and they could kiss our collective asses if they thought we were going to do their cleaning for them. Our COB came in and gave us some support, but it was not enough to release us. After we were about two hours late to the boat at PSNS, the Captain came in, found out what was going on, and extricated us from the situation.
Several years later, I found the support to be much better. When I checked into a boat at Pearl Harbor, a civilian clerk was fantastic. Minimal paperwork, friendly attitude, calls to the barracks to ensure that I was put up in the barracks, information about the area and off-base housing, and no pay problems. I don't know if I was just unlucky the first time, if the difference between me being an E-5 and E-6 was that big (I doubt it as E-6 is nothing special), or just that customer service was being taken much more seriously.
In the end, I am generally supportive of civilian in support positions. I just want them to remember that a civilian doesn't outrank a military member, no matter how low on the totem pole that enlisted guy is. I want them to treat military members with respect and would expect the military members to reciprocate.